“What’s your birth date?”
“November … November … 27… November 27, 1963,” says Christine Landry, her voice fading over the phone.
The 49-year-old registered nurse from Cornwall, Ont., sounds tired and confused.
It’s the night of July 22, 2012, and Landry called a 24-hour helpline run by Medtronic, the company that manufactured her insulin infusion pump, because a button on her device was stuck and making a loud beeping sound.
On a recording of the conversation, she can be heard struggling to answer basic questions as she arranges for a replacement pump to be delivered to her home.
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